My groups missing in MS Forms

Sometimes MS Forms doesn’t let us create a group form. If this happened to you, here’s how to solve it in no time.

I have recently received a ticket saying ‘I cannot create a group form in MS Forms'. It was a bit surprising to me - I don't receive tickets about Forms very frequently.

Quick checking on my account didn't help. I followed the steps easily and created the form for my test group. But then I tried on my admin account. It was my first time using Forms there. And voilà - I got the same issue.

Issue

According to the Create a group form or quiz, you need to go to MS Forms and then scroll down to see My groups section:

The instruction in the Microsoft article is straightforward

However, when you open Microsoft Forms, you see the following page:

Starting page without the ‘My groups' section

The page doesn't have the My groups section.

Solution

Create an empty form and save it. Once you have your first form, you'll see a different welcome screen. Follow the steps below:

Click the New Form button:

Clicking the New Form button from the welcome screen

Close the new tab:

Closing the untitled form tab

Go to forms.office.com once again. You'll see another welcome page:

Welcome page after creating the first form

Scroll down and you'll find My Groups section:

Welcome page with My Groups section

Not-so-easy-to-notice button

In some cases, you will also see the Go to Forms button in the top-right corner. It's not so easy to notice. It took me a few attempts to find out it's there. If you have a button, you don't need to create an empty form. Simply click the button and you'll be redirected:

Starting page without the ‘My groups' section

Summary

The solution for this issue was quite quick. One important lesson from it - sometimes the interface is not the same when you use the service for the first time.